At Worldpay / FIS, I looked after six to eight enterprise merchants across sectors including retail, travel and financial services. I was their relationship owner and an escalation point.
I worked with senior contacts on payment performance and growth opportunities, using account reviews to discuss the data and agree changes.
Inside Worldpay, I worked with FP&A on forecasts and with Legal, CDD and Risk & Controls on due diligence and higher-risk merchant requirements.
Fraud prevention, alternative payment methods and international expansion contributed around £850k in additional revenue across the portfolio. I earned quarterly bonuses for nine consecutive quarters.
The conversation can move from a growth plan to a service problem very quickly. Knowing the account means being able to work through both with the customer.